DayFit (Messaging Feature)
DayFit is a well-established company that launched a family and friends health tracking app three years ago. It is available for both iOS and Android. DayFit is a fitness app that allows users to track the health of family and friends and provide fitness meetups. The existing app has ways to set individual goals, monitor them, and display them on the user’s home screen once achieved.
Springboard provided a prompt. The current product does not have a messaging feature. On average, user engagement is heavy for the first three weeks, then drops off, and users delete the app soon after.
UX Research | UX Design | Visual Design
PROJECT CONTEXT (April - May, 2022)
Mobile App | Solo Project
How might we give users enjoyable experiences on the fitness app?
Based on user research, the fitness app's purpose is self-motivation and taking care of the family member's health. However, most fitness apps do not provide a message feature on the app, so users use a different way to share their health progress and activity events with family and friends. Therefore, increasing the opportunity for users to message each other with health and fitness goals/achievements and creating an integrated messaging experience throughout the product drives engagement and repeat usage.
#1. Talk to your family.
Send a message to your beloved one to encourage them on the homepage.
Easy to track your family's and friends' progress.
#2. Join events with a friend.
Add messages when you share the event.
- Do not scroll to find your friend's name. You can search by name.
Set Project Goals
I conducted surveys with 23 participants via Google Forms to identify users' pain points, needs, and competitors and to brainstorm an idea of which type of social media users are familiar with.
Q: How to share your activity with your family or friends?
Q: Which type of social media platforms do you use?
Even though participants use a fitness app, they share their workout histories with family and friends via text, phone calls, social media, and email.
Q: Why do you share?
I wanted to get an idea of which type of messaging platform participants are familiar with. They are using Instagram and Facebook.
Q: What type of fitness apps do you use?
Participants use the fitness app to track activity progress and self-motivation and share information.
I wanted to figure out DayFit's competitors. Participants use a variety of fitness apps. Half of them answered they use Google Fit, Fitbit, Apple Health, and FitOn.
I researched DayFit's competitors based on the finding from the user survey. I focused on social networking features for this research to gather the ideas of messaging features of the app.
Apple Health is the most participants using it, but it lacks social network features.
Fitbit provides a social feature if friends are using the same app, so you can track your friends and family members' activities if they are in. You can share your activities via popular social media such as Instagram, Facebook, etc.
FITON is the most socialized fitness tracking app. You can send a message to your friends during online classes, and you can also call as well. This helps keep users motivated and increases usage of the app.
Google Fit also has the same features as Fitbit.
Based on research, I created two personas that captured the essence of potential users and their characteristics for understanding needs and pain points.
Based on my findings from research and business background information, I made assumptions about users and businesses for creating the main user flows.
Users want a choice over whom they can share with.
Users want to have a group chat/individual chat.
DayFit wants to provide a fitness meetup service.
I created the primary user flows to determine how users take steps for the tasks.
USER FLOW 1
USER FLOW 2
Given my research findings, some design ideas came to me that addressed problems.
Usability Testing and Iteration
I conducted usability testing with 4 participants. After usability testing, I discovered improvements, so I iterated my design solutions based on user & mentor feedback.
1. Home Screen
Resized the message notification icon.
Gave the name of the activity progress at a glance.
Based on feedback from a mentor, the scheduler took up much space on the screen.
2. Quick Messaging on The Home Page
Based on user feedback, a user was confused about exiting the page, so I redesigned the quick messaging feature to the separated page from swipe gestures.
3. Sharing Activities with Others
Users were confused about sending a sharing link to a specific person who was already in a group.
Redesigned searchable feature for sharing a link.
If I had more time, I would...
Design a smartwatn app
: Many users wear a smartwatch during workouts, and it can remind you and other users of activity. Also, users can receive messages and notifications on the wrist; therefore, it can increase engagement and usage through an integrated messaging experience.
Conduct usability testing with more participants
: Due to time constraints, I could not have usability testing with the different age groups. One of the users told me she used GooleFit to track her children's health, so I'd like to research how it works for young children.